Terms of service

🌿 Terms of Service Last updated: October 2025 Welcome to Earth Friendly Botanicals — a mindful store offering eco-friendly products and digital resources for holistic living. By accessing or using our website, you agree to the following Terms of Service. --- 1. General Information This website is operated by Earth Friendly Botanicals (“we”, “us”, “our”). Throughout the site, the terms “you” and “your” refer to our customers or visitors. We reserve the right to update or modify these Terms at any time. Continued use of the site after changes means you accept those changes. --- 2. Products & Services We offer two main types of products: Eco Products (physical goods such as soaps, herbs, and coffee) Digital Ebooks (downloadable files and guides) All products are described as accurately as possible. Slight variations in color, texture, or packaging may occur due to natural materials and sustainable production practices. --- 3. Orders & Payments All prices are listed in South African Rand (ZAR) unless otherwise stated. We accept secure online payments through trusted gateways such as PayFast and Shopify Payments. Orders are confirmed only once payment has been successfully processed. --- 4. Shipping & Delivery We currently ship physical products within South Africa, Botswana, and Namibia. Digital products are delivered instantly via download link or email. Shipping times and costs are outlined on our Shipping Policy page. --- 5. Returns & Refunds Due to the nature of our products, opened or used items cannot be returned. If an item arrives damaged, please email us within 7 days of delivery at info@earthfriendlybotanical.com with your order number and a clear photo. Refunds for digital products are not available once files are downloaded. --- 6. Intellectual Property All content, images, and product formulations on this website remain the property of Earth Friendly Botanicals and may not be copied or reproduced without permission. --- 7. Contact Information Questions about these Terms or your order should be sent to: 📧 info@earthfriendlybotanical.com --- 8. Governing Law These Terms are governed by the laws of South Africa.